We take great care to protect the security of data and intellectual property rights of our customers. We have a meticulous control mechanism and no incidents of leakage or infringement of customer privacy occurred in 2022.

Customer Satisfaction Management

We value customers' satisfaction. In addition to irregular customer visits, annual customer satisfaction survey and irregular dealer (sales) meetings, the quality management meeting is held every six months to ensure customer satisfaction, and the demands and requests of customers on product quality are properly responded.

Rigorous Quality Management

Quality Management

OUCC have obtained ISO 9001 certification, and excluded the use of heavy metals such as lead and cadmium in accordance with "Restriction of Hazardous Substances Directive (RoHS)." Under a strict quality management, OUCC has earned the trust of its customers with the stable standards for products, and no significant quality events occurred during 2022.

In addition, in order to meet the requirements of our customers and to ensure the compliance of our quality management system, we regularly conduct internal audits every six months and third-party external audits once a year, and draw up improvement measures for any deficiencies during the audits to effectively maintain the effectualness of ISO 9001 Quality Management System.